Terms and conditions
The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to OZ ACTIVE SPORTS indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by OZ ACTIVE SPORTS.
OZ ACTIVE SPORTS reserves the right to make changes to this site and these terms and conditions at any time. By ordering or registering on any of our sites you grant us the right to add your contact details to our database and email transactional order, shipping and product review emails. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at firstname.lastname@example.org and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Oz Active Sports reserves the right at any time after receipt of your order to accept or decline your order for any reason. Oz Active Sports reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Oz Active Sports is a reseller to end user customers and will not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Oz Water Sports WA unless written authority has been granted.
Oz Active Sports is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancelation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
The delivery times provided by Oz Active Sports are estimates only. Oz Active Sports will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Oz Acitve Sports cannot accommodate all address change requests.
Oz Active Sports takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
Warranties and Repairs
Most repairs are carried out by the manufacturer and not by Oz Active Sports. In some cases, faulty items cannot be repaired and a replacement or store credit will be offered. Oz Active Sports cannot control the availability of parts of replacement goods.
Oz Active Sports has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Oz Active Sports cannot be held accountable for repair periods or communication from the manufacturer. We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Oz Active Sports warranty. If the product is damaged or incorrect upon receiving your postage will be refunded.
More information about warranties can be found under the returns policy page.
Prices are subject to change without notice. All credit cards are charged in Australian Dollars. Prices quoted show the recommended retail price and OUR standard price.
If there is a promotion on a promotion price will also be quoted in addition to the RRP and Standard list price. Discount percentage shows discount off manufactuer recommended retail price to current sale price.
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty and terms.
Special return offers apply to individuals only.
We recommend sending returns via registered post or courier as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached and within the returns policy time frame.
Return shipping costs are the customer's responsibility. Return shipping costs will be refunded only if the return is a result of our error.
Gift cards, promo codes and promo prices cannot be applied to exchanges.
Returns must be made within the timeframe listed on the returns page unless faulty.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Oz Active Sports will not pay to return these items to you.
Special Order Items
Products that are specially ordered non-stocked items, custom made, bulk quantity, or corporate special orders cannot be exchanged/refunded.
If notified before goods have been dispatched, Oz Active Sports can accommodate order cancelations. If items have been shipped, while Oz Active Sports reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Oz Active Sports shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Oz Active Sports shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Oz Active Sports shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Oz Active Sports is not responsible for the operation of or content located on or through any such site.
Credit Card Payments
All orders are subject to pre-authorizations checks to ensure sufficient funds are available and to confirm the validity/security of the payment method.
All credit card payments are subject to fraud checks and are assigned a fraud score. Oz Active Sports reserves the right to decline or refund an order we suspect to be unauthorized or from an untrusted source.
- Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
- One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
- Promotions do not apply to gift certificates, shipping, GST or duties or similar services unless stated otherwise in the promotion text.
- Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
- For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
- If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
- If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
- Promotional items are available only while supplies last; Oz Active Sports does not issue rain checks for items that run out of stock.
- Oz Active Sports, at its sole discretion, extend or terminate a Promotion at any time.
- Oz Active Sports has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.
- Please note discount coupons are valid for non-sale items only and cannot be used during sale periods.
- By claiming a promotional offer on your order, you agree that you have understood the terms and conditions of that promotion.